LiveVox Calls on Ariba for Contract Management

Company answers with cloud-based application that enables contact center solutions provider to improve collaboration and professionalize contract management

SUNNYVALE, Calif., April 3, 2012 –  As corporate counsel for LiveVox Inc., a fast-growing enterprise that provides cloud contact center applications, Mark Mallah manages a high volume of contracts that often need to be customized and always need to be turned around quickly. On Wednesday, April 11, he’ll take to the stage at Ariba LIVE 2012 to discuss how he and his team are successfully leveraging a unique, cloud-based application from Ariba, Inc. (Nasdaq: ARBA), the world’s business commerce network, to gain efficiencies in the contracting process, generate contracts quickly, improve the speed and accuracy of reporting, and gain greater control over contract management.

“Sales contracting can be a slow, frustrating process that can delay or even risk deal closure,” Mallah says. “By moving the process to the cloud, we have been able to professionalize the process, deliver fast, quality reporting, and achieve better controls over the contract management process.  We are also positioning ourselves—through Ariba—to accelerate cycle times.”

LiveVox, itself a leader in the cloud, was among the first companies to recognize that cloud-based solutions could transform the sales contracting process. In September, the company implemented Ariba Contracts on, an application delivered entirely in the cloud on,’s social enterprise platform for employee social apps.

“The sales cycle is inherently social,” said Tim Minahan, chief marketing officer, Ariba.  “You’ve got to engage with multiple stakeholders both internally and externally, in a completely transparent manner. Unfortunately, traditional contracting solutions and processes don’t allow for this.”

With Ariba Contracts on, LiveVox can drive a fully automated contracting process in which multiple people can collaborate in real time to ease the process of creating and managing contracts across categories and functions including sales, finance, marketing, legal, and customer support.

Leveraging the social and open tools built into the application, LiveVox has created an “All-in-One Contract Workspace,” which serves as a central repository for all sales contracts and related documents for each customer. Within the workspace, the company has created easily-populated templates to simplify contract creation, established workflows to speed approvals and completely automated its reporting capabilities – a major plus for Mallah.

“With Ariba Contracts on, I can go into the reporting function and in a matter of minutes generate the same amount of information that would have taken me 30 to 45 minutes - at a minimum – to pull together before.”

The benefits of contracting in the cloud are clear to Mallah: rapid contract creation capabilities, better controls, faster and more accurate reporting. On April 11, he’ll share his experience in making the leap from the manual world and offer insights and best practices designed to help other companies do the same during a breakout session at Ariba LIVE, the business commerce event of the year which will be held April 10-12 at Caesar’s Palace in Las Vegas. For more information on the session, or to register to attend, visit:

About LiveVox

LiveVox provides cloud contact center solutions. The patented, PCI-certified LiveVox platform integrates highly scalable applications such as ACD/PBX, predictive dialer, IVR, call recording & business analytics via a burstable, redundant IP/MPLS mesh. LiveVox is headquartered in San Francisco. For more information, visit

About Ariba, Inc
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Karen Master
Ariba, Inc.