1. What is Ariba Network?
    As the world's largest web-based trading community, Ariba Network connects leading global organizations with their trading partners and provides a broad-based platform for all key business collaboration needs. It supports everything from trading partner discovery and e-procurement to e-invoicing and working capital management, allowing participants to buy, sell, and manage cash rapidly and effectively. Ariba Network delivers unparalleled ROI, reach, flexibility, and value to both buyers and suppliers, helping to make business commerce as easy as consumer commerce. Today, more than 2 million companies-including more than half of the Global 2000-use Ariba Network to streamline and automate their collaborative business processes.
  2. Why do suppliers need to pay fees to use Ariba Network?
    SAP Ariba invests significantly in Ariba Network to ensure it supports more processes and trading partners and offers suppliers more value than any other collaboration product in the industry. This includes providing suppliers with onboarding services and support in multiple languages and locations worldwide, which requires investment from our customers as well. In addition, SAP Ariba bundles value-added functionality, services, and support into subscriptions tailored to suppliers' level of participation.
  3. How do suppliers obtain access to specific features or services available at their subscription level?
    We offer five subscription levels: Standard, Bronze, Silver, Gold, and Platinum. The subscription level each supplier receives is aligned with the financial volume and number of documents they transact on Ariba Network as well as their technology usage. Many of the subscription features and services are available directly on Ariba Network, so suppliers can access them by simply logging in to their accounts. For answers to more specific questions, suppliers may contact their account manager or go to Ariba Exchange User Community.
  4. How are supplier fees calculated?
    To understand how fees are calculated, please visit the Subscriptions and Pricing page. There you can select your region from the list of datasheets in the right-hand column.
  5. How are “transaction volume” and “document counts” calculated?
    Transaction volume is calculated as the total financial value (in the applicable currency), including any taxes such as value-added taxes (VAT), of all non-PO invoices plus the total financial value of all POs (excluding cancelled orders) or all invoices generated from a PO, whichever is greater, sent over Ariba Network for the preceding 12 months. To avoid double counting, PO-based invoices sent via Ariba Network are not included in the transaction volume.

    Annual document count is the number of POs and all invoices (both PO-based and non-PO-based invoices) for the preceding 12 months. Order acknowledgements, change orders, advance ship notifications, and settlement/payment remittance advice documents are excluded from the document count; suppliers may transact an unlimited number of these at no cost.
  6. Which documents are included in these annual counts?
    Only purchase order and invoice (both PO- and non-PO-based) documents are included in the annual counts.
  7. Is the number of documents a supplier transacts aggregated across all of their customer relationships to qualify them for a subscription?
    Once a supplier crosses the thresholds where they are required to pay fees, the subscription level assigned to the supplier is based on their aggregated transacted documents across all customer relationships.
  8. If a supplier has multiple customers on Ariba Network, do they pay for multiple subscriptions? 
    No. Suppliers are placed into a single subscription that is based on, and applies to, all of their customer relationships.
  9. Is there an option for suppliers to upgrade their subscription to a higher level?
    Yes, optional upgrades are available for those suppliers who wish to access Bronze, Silver, Gold, or Platinum features and benefits but do not qualify for those subscription levels through their current transaction volume. Suppliers interested in this option may log in to Ariba Network and click on the “Service Subscriptions” page from the “Company Settings” menu.
  10. How does Ariba Network determine the master anniversary date for a supplier’s fees?
    A supplier's master anniversary date is the date that supplier first reaches a paying level on Ariba Network; that is, when the supplier reaches the transaction volume and document count chargeability thresholds with at least one customer on Ariba Network within a one-year period. Once that occurs, the following guidelines are used:
    • Transaction fees: We have found that a supplier’s past usage of Ariba Network is a reliable predictor of their future usage, so we charge based on transaction history. Some suppliers are billed annually for transaction fees, and others (including all new or recently onboarded suppliers) are billed quarterly.
    • Subscription fee: Fees for Ariba Network Bronze, Silver, Gold, and Platinum subscriptions are calculated and billed annually on suppliers’ master anniversary dates, regardless of whether their account is billed annually or quarterly for transaction fees. For the initial subscription term after the supplier first crosses both thresholds, Ariba Network looks at the number of documents that supplier transacted across all customer relationships, for up to three months if available, and annualizes that document count to determine the subscription package level and fee for the next year.
    The supplier's subscription level is then reevaluated each year on their master anniversary date based on the number of documents they transacted during the previous 12 months, regardless of whether the supplier is on an annual or a quarterly transaction fee billing cycle. Subscriptions last for one year, and the subscription level and fee are reevaluated only on the supplier's master anniversary date.
  11. Are there any fee exemptions?
    If a supplier transacts with public-sector buyers and the supplier's business is certified as small and disadvantaged, women-owned, minority-owned, or veteran-owned, they might be exempt from transaction fees. SAP Ariba defines public-sector buyers as the following:
    • Federal government
    • State government and state universities
    • Local government: city, county, township, school district
    • Non-profit organizations, as certified by the IRS 501(c)(3) definition
    For more information about determining eligibility for fee exemptions, suppliers should contact customer support via Ariba Exchange User Community.
  12. What is an ANID number, and how does it impact how supplier fees are calculated?
    An Ariba Network Identification (ANID) number is a unique identifier of an Ariba Network account. Suppliers may maintain multiple ANIDs for various reasons. For each of these ANIDs, purchase orders and invoices-as well as transaction (monetary) volume-are counted for each customer relationship to determine when the thresholds are reached for supplier fees. Once the supplier reaches the chargeability thresholds in at least one relationship, transaction and subscription fees are assessed across all relationships within the same ANID. Suppliers with multiple ANIDs may roll up their accounts into a "multi-org" parent-child relationship to take advantage of per-relationship caps.
  13. Why might a supplier have to pay now when previously they were transacting for free?
    Suppliers who receive their first invoice from SAP Ariba have reached an important e-commerce milestone: they've crossed the chargeability thresholds with at least one customer annually via Ariba Network. To maintain their momentum-and Ariba Network relationships their customers have come to rely on-it's critical that they renew their membership and remit payment before the due date on their invoice to avoid service interruption. Only then can they continue to enjoy the measurable benefits of being an Ariba Network supplier.
  14. If a supplier is renewing their membership, why might their fees be different from last year?
    Supplier fees can vary depending on the supplier's activity level on Ariba Network. Each year, upon the supplier's subsequent master anniversary date, Ariba Network performs an annual look-back on the number of documents transacted and assigns the supplier account to the appropriate subscription level for the next 12 months. In addition, each year or each quarter, Ariba Network performs an annual look-back to evaluate transaction fees, which are fixed for one quarter or one year.
  15. How can a supplier pay their invoice?
    Payment is handled via a web-based process, accessible through the supplier’s Ariba Network account. Only users with Ariba Network administrator privileges will be able to perform the payment process. Here are the steps they should follow:
    1. Log in to their account
    2. Click on “Company Settings” in the upper right-hand corner and select “Service Subscriptions” from the drop-down menu
    3. Go to the “Billing” tab to review any outstanding fees
    4. Click the “Pay Invoice” link for any of the subscriptions with payment(s) due
    5. Follow the instructions for selecting a payment method and accepting the Terms of Use
    6. Click “Submit”
    Suppliers can pay their membership fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region).
  16. What happens if a supplier does not pay their Ariba Network fees?
    The supplier's account will be suspended. They will not be able to use Ariba Network to receive purchase orders, submit invoices, or engage in any transactions, and the supplier's customers will be notified of their account suspension.
  17. What payment types are accepted for Ariba Network?
    It depends on the value of the Ariba Network invoice. In most cases, suppliers can pay their fees with a credit card, electronic funds transfer (formatted as Fedwire, ACH, or SEPA), or check (payment options vary by region). However, for some small invoices in some geographies, we ask that suppliers pay via credit card. This requirement is part of our effort to better meet supplier needs, including offering greater convenience and time savings, as well as protecting suppliers from the risk of not being able to transact with their customers if a payment is more than 30 days late.
  18. Where can suppliers learn more about Ariba Network and supplier fees?
    There are several ways:
    1. Download this datasheet
    2. Send an email to aribasupplier@ariba.com
    3. Access support at Ariba Exchange User Community and/or the regional support contact information listed on their invoice
  19. Where can I view the terms of use for doing business on Ariba Network as a supplier?
    As a supplier, you can view your terms of use at https://service.ariba.com/Authenticator.aw/ad/termsCenter.

Please Note: Subscription and pricing/fee information discussed in these frequently asked questions does not apply to Southern Africa, Brazil, and Chile. Pricing information for those regions can be found in the list of datasheets in the right-hand sidebar on the Subscriptions and Pricing page.

Please note: The Ariba Network Fulfillment program, subscriptions, and pricing information described on this page is effective beginning September 1, 2016.